Read the “Memorial Hospital” case study in Chapter 4 of your text. In a three page paper, respond to the guided response below.
Discuss ways that a hospital might measure quality. Be sure to explain your reasoning. Explain the potential costs and failures of quality for Memorial Hospital and discuss how each can be measured. Discuss ideas or techniques from TQM that Janice could use to help Memorial focus on providing quality health care. Analyze the methods Memorial could use to assess the quality of health care it is providing.
Memorial Hospital
Memorial Hospital is a privately owned 600-bed facility. The hospital provides a broad range of health care services, including completelaboratory and X-ray facilities, an emergency room, an intensive care unit, a cardiac care unit, and a psychiatric ward. Most of these services areprovided by several other hospitals in the metropolitan area. Memorial has purposely avoided getting involved in any specialized fields ofmedicine or obtaining very specialized diagnostic equipment because it was felt that such services would not be cost-effective. The GeneralHospital, located only a few miles from Memorial, is affiliated with the local School of Medicine and offers up-to-date services in thosespecialized areas. Instead of trying to compete with General Hospital to provide special services, Memorial Hospital has concentrated on offeringhigh-quality general health care at an affordable price. Compared with the much larger General Hospital, Memorial stresses close personalattention to each patient from a nursing staff that cares about its work. In fact, the hospital has begun to place ads in newspapers and ontelevision, stressing its patient-oriented care.
However, the hospital’s administrator, Janice Fry, is concerned about whether the hospital can really deliver on its promises, and worries thatfailure to provide the level of health care patients expect could drive patients away. Janice met recently with the hospital’s managerial personnelto discuss her concerns. The meeting raised some questions about how the hospital’s quality of health care could be assured. Jessica Tu,director of nursing, raised the question, “How do we measure the quality of health care? Do we give patients a questionnaire when they leave,asking if they were happy here? That does not seem to answer the question because we could make a patient happy, but give them lousyhealth care.” Several other questions were asked concerning the hospital’s efforts to keep costs down. Some people were concerned that anemphasis on costs would be detrimental to quality. They argued that when a person’s life is at stake, costs should not be of concern.
Grading RUBRIC
Discusses Ways to Measure Quality and Explains Reasoning
Total: 1.25
Distinguished – Thoroughly discusses ways that a hospital can measure quality and provides a detailed explanation of the reasoning.
Proficient – Discusses ways that a hospital can measure quality and provides an adequate explanation of the reasoning. Minor details are missing.
Basic – Partially discusses ways that a hospital can measure quality and provides a vague explanation of the reasoning. Relevant details are missing.
Below Expectations – Attempts to discuss ways that a hospital can measure quality and explain the reasoning; however, significant details are missing.
Non-Performance – The discussion of the ways that a hospital can measure quality and explanation of the reasoning are either nonexistent or lack the components described in the assignment instructions.
Explains the Potential Costs and Failures of Quality and Discusses How Each Can Be Measured
Total: 1.25
Distinguished – Completely explains the potential costs and failures of quality for Memorial Hospital and provides a thorough discussion of how each can be measured.
Proficient – Explains the potential costs and failures of quality for Memorial Hospital and provides a discussion of how each can be measured. The explanation or discussion is slightly underdeveloped.
Basic – Partially explains the potential costs and failures of quality for Memorial Hospital and provides a limited discussion of how each can be measured. The explanation and/or discussion are underdeveloped.
Below Expectations – Attempts to explain the potential costs and failures of quality for Memorial Hospital and discuss how each can be measured; however, the explanation and discussion are significantly underdeveloped.
Non-Performance – The explanation of the potential costs and failures of quality and the discussion of how each can be measured are either nonexistent or lack the components described in the assignment instructions.
Discusses Ideas or Techniques From Total Quality Management (TQM) to Provide Quality Health Care
Total: 1.25
Distinguished – Comprehensively discusses ideas or techniques from TQM that Janice could use to help Memorial focus on providing quality health care.
Proficient – Discusses ideas or techniques from TQM that Janice could use to help Memorial focus on providing quality health care. Minor details are missing.
Basic – Limitedly discusses ideas or techniques from TQM that Janice could use to help Memorial focus on providing quality health care. Relevant details are missing.
Below Expectations – Attempts to discuss ideas or techniques from TQM that Janice could use to help Memorial focus on providing quality health care; however, significant details are missing.
Non-Performance – The discussion of ideas or techniques from TQM that Janice could use to help Memorial focus on providing quality health care is either nonexistent or lacks the components described in the assignment instructions.
Analyzes the Methods Memorial Could Use to Assess Quality Health Care
Total: 1.65
Distinguished – Thoroughly analyzes the methods Memorial could use to assess the quality of health care it is providing. Expertly utilizes strong relevant examples to support the analysis.
Proficient – Analyzes the methods Memorial could use to assess the quality of health care it is providing. Sufficiently utilizes examples to support the analysis, yet the analysis is slightly underdeveloped
Basic – Vaguely analyzes the methods Memorial could use to assess the quality of health care it is providing. Utilizes limited examples to support the analysis. The analysis is underdeveloped.
Below Expectations – Attempts to analyze the methods Memorial could use to assess the quality of health care it is providing; however, examples to support the analysis are not utilized. The analysis is significantly underdeveloped.
Non-Performance – The analysis of the methods used to assess the quality of health care Memorial is providing is either nonexistent or lacks the components described in the assignment instructions.
Critical Thinking: Explanation of Issues
Total: 0.25
Distinguished – Clearly and comprehensively explains in detail the issue to be considered, delivering all relevant information necessary for a full understanding.
Proficient – Clearly explains in detail the issue to be considered, delivering enough relevant information for an adequate understanding.
Basic – Briefly recognizes the issue to be considered, delivering minimal information for a basic understanding.
Below Expectations – Briefly recognizes the issue to be considered, but may not deliver additional information necessary for a basic understanding.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.
Creative Thinking: Solving Problems
Total: 0.25
Distinguished – Develops a logical, consistent plan to solve a problem, identifies consequences of the solution, and can clearly communicate the reason for choosing the solution.
Proficient – Carefully chooses among alternatives, and develops a logical, consistent approach to problem solving.
Basic – Takes into account and eliminates less acceptable approaches to problem solving.
Below Expectations – Takes into account a single approach and uses the approach to problem solving.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.
Written Communication: Content Development
Total: 0.25
Distinguished – Uses appropriate, pertinent, and persuasive content to discover and develop sophisticated ideas within the context of the discipline, shaping the work as a whole.
Proficient – Uses appropriate and pertinent content to discover ideas within the context of the discipline, shaping the work as a whole.
Basic – Uses appropriate and pertinent content, but does not apply it toward discovering or developing ideas. Overall, content assists in shaping the written work.
Below Expectations – Uses content, though it may be unrelated or inappropriate to the topic. Content does not contribute toward the development of the written work, and may distract the reader from its purpose.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.
Written Communication: Control of Syntax and Mechanics
Total: 0.15
Distinguished – Displays meticulous comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains no errors, and is very easy to understand.
Proficient – Displays comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains only a few minor errors, and is mostly easy to understand.
Basic – Displays basic comprehension of syntax and mechanics, such as spelling and grammar. Written work contains a few errors, which may slightly distract the reader.
Below Expectations – Fails to display basic comprehension of syntax or mechanics, such as spelling and grammar. Written work contains major errors, which distract the reader.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.
Written Communication: APA Formatting
Total: 0.15
Distinguished – Accurately uses APA formatting consistently throughout the paper, title page, and reference page.
Proficient – Exhibits APA formatting throughout the paper. However, layout contains a few minor errors.
Basic – Exhibits basic knowledge of APA formatting throughout the paper. However, layout does not meet all APA requirements.
Below Expectations – Fails to exhibit basic knowledge of APA formatting. There are frequent errors, making the layout difficult to distinguish as APA.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.
Written Communication: Page Requirement
Total: 0.15
Distinguished – The length of the paper is equivalent to the required number of correctly formatted pages.
Proficient – The length of the paper is nearly equivalent to the required number of correctly formatted pages.
Basic – The length of the paper is equivalent to at least three quarters of the required number of correctly formatted pages.
Below Expectations – The length of the paper is equivalent to at least one half of the required number of correctly formatted pages.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.
Written Communication: Source Requirement
Total: 0.40
Distinguished – Uses more than the required number of scholarly sources, providing compelling evidence to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.
Proficient – Uses required number of scholarly sources to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.
Basic – Uses less than the required number of sources to support ideas. Some sources may not be scholarly. Most sources on the reference page are used within the body of the assignment. Citations may not be formatted correctly.
Below Expectations – Uses inadequate number of sources that provide little or no support for ideas. Sources used may not be scholarly. Most sources on the reference page are not used within the body of the assignment. Citations are not formatted correctly.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.
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