The effective management of service operations has been shown to be critical to efficient resource utilization and customer satisfaction. Describe some of the operations drivers (key aspects) that allows managers to turn their service operations into a competitive advantage. Explain your choices and give examples where possible.

This section may be completed in class or submitted by Friday PM for an additional bonus to your grades (max 5%). The aim is to determine your understanding and comprehension of the topics covered in class and their application to service operations today.

�The effective management of service operations has been shown to be critical to efficient resource utilization and customer satisfaction. Describe some of the operations drivers (key aspects) that allows managers to turn their service operations into a competitive advantage. Explain your choices and give examples where possible.�

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